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12 Oct 2017

JCW’s The Burger Boys: Increasing Drive-Thru Revenue 30 Percent

The Challenge

JCW’s The Burger Boys is one of the most popular quick serve burger restaurants along the Wasatch Front. Serving the area for nearly 20 years, the restaurant has four locations in Utah with plans for expansion in the coming year.
A few years ago, they became frustrated that their POS system was not providing the features they wanted and went shopping for a better system. They looked for several key features in their new POS system, including decreased training time for staff, cloud-based management, easy ways to make menu changes and responsive and helpful customer service.

The Solution

By switching to MobileBytes, the owners at JCW’s found all the features they were looking for and received the increase in sales they were hoping for through the enhanced technology in MobileBytes. The local service of Spark Solutions Group, one of MobileBytes authorized representatives, has been critical to MobileBytes successful installation and JCW’s appreciates the local support.
The MobileBytes wireless, cloud based system has allowed JCW’s to use iPads as drive-thru line busters to reduce drive-thru wait times.
Restaurant workers process orders and payments via iPads while cars wait in the drive-thru. By the time the car reaches the drive-thru window, the order is ready. The system has worked so well at increasing the volume of cars through the drive thru, JCW’s has experienced a 30 percent increase in drive-thru revenue without impacting in-store sales.
“MobileBytes is literally making us money,” says Trish Darrington, corporate compliance director. “I could give you many reasons to switch to MobileBytes, but the bottom line is making the switch has increased our profits. How many POS systems can make that claim?”
JCW’s also appreciates MobileBytes all-inclusive pricing. Loyalty program is included at no extra charge, saving the chain money on a program for which they had been paying separate fees.
Could MobileBytes help you increase revenue or save money? Call 480.351.8800 or request a demo today.